Community Services
HNWC offers many community services including BSS, CCG, Client Training, DDA, Hoarding Behaviors, One-time Cleaning and Expanded Community Services.
HNWC offers many community services including BSS, CCG, Client Training, DDA, Hoarding Behaviors, One-time Cleaning and Expanded Community Services.
Behavioral Support Specialist work with clients to offer individual counseling, emotional support, mental health intervention, and behavioral support. This is accomplished by offering direct individual treatment for issues such as depression, anxiety, stress, loss and grieving, guilt, difficult family dynamics, anger management, and coping skills. These 1:1 cognitive counseling services are short term, solution focused, and include identification of client’s personal strengths, abilities, and affirmation for their efforts. Included in this service is assisting clients in finding long-term mental health support and support through stabilization in the community. Additionally, behavioral support assists with challenging behaviors (such as hoarding), developing behavior support, treatment, and safety plans to promote successful placement or stabilization in the community. Often times to accomplish these goals, Community Choice Guides and or Client Trainers are added as part of an inter-disciplinary team.
Community Choice Guide services are in place for “supportive actions” related to behavioral support clients, hoarding and decluttering clients, and for purposes of stabilizing and salvaging placement. HNWC’s Community Choice Guides are able to perform housing searches and make purchases related to independent housing/AFH/ALF where relevant to stabilize clients.
The Client Trainer teaches the client skills required to live in a home or community-based setting, including the use of adaptive equipment or medically related procedures, adjustment to serious impairment, maintenance or restoration of physical functioning, self-management of chronic disease, acquisition of skills to address minor depression, management of personal care needs, and development of skills to work with care providers including behavior management. Additionally, client training is used post the Behavioral Specialist and Community Choice Guide with clients with hoarding behaviors. The Client Trainer comes in after the decluttering and focuses on stabilization and training to prevent the behavior from reoccurring.
Heritage NW Consulting provides services to the client to promote inclusion in the community. Services are individualized based on client needs and can include self-empowerment, support to increase self-esteem and promote confidence, and skills acquisition to achieve personal development goals.
Heritage NW Consulting provides services to the family and staff working with the client to improve communication and strengthen support for the client.
Heritage NW Consulting specializes in assisting clients address the root causes of hoarding and in gaining control over their living environment. We implement a team approach to working with these clients that includes 1:1 counseling, training on how to effectively uncover and address the root cause of this behavior, and hands on assistance to declutter their living environment. This is a slow process that is calculated and can run from 6-9 months depending on the severity of the hoard. This service involves the utilization of an inter-disciplinary team that can include BSS, CCG, CT, and 1x clean.
Heritage NW Consulting also specializes in One Time Clean. The scope of the work is dependent on a client’s Case Manager and can be geared towards assisting the client avoid eviction, salvage caregivers, create safe passageways, or avoid cleaning fees to stabilize current placement. Typical tasks these bids include are sweeping, mopping, dishes, dusting, laundry, trash disposal, shredding, carpet shampooing, disposal of trash, dump runs cleaning furniture, disposing of furniture, cleaning window cleaning, and arranging objects to provide safe ingress and egress to the home. Once a Case Manager sends in a request for a bid, a team member from HNWC meets with the client to document and assess their cleaning needs (taking photos of the clutter and living spaces). A bid is subsequently put together and sent back to the Case Manager for approval. Once this bid is approved, the One Time Clean team will go into a client’s home and perform a deep cleaning of their home as specified in the approved bid. A recommendation for BSS support may be communicated to the CM post cleaning especially if the client is struggling with hoarding/OCD behaviors.
Expanded Community Services focuses on behavioral support to assist clients residing in long-term care facilities to maintain their physical and mental well-being, as well as overall quality of life. This is done through direct support and training to the client and residential staff, with the goal of providing them with the tools needed to maintain the client’s health and safety, as well as mitigate problematic behaviors that correlate with disorders and diagnosis. Behavioral management strategies include both formal and/or informal training and consultative support services for individuals relocating or being diverted from state or local psychiatric hospitals, or who are otherwise at risk for loss of community living options due to challenging behaviors. Services also include psychiatric evaluations, ongoing psychiatric medication management, and peer support services.